You'll now be on the Reset devices page, which lists information about how to reset your devices.įollow the links based on your operating system. Select this button after you're tried to clean your devices and discovered that you can't clean all your devices for whatever reason. Select this button when you've finished cleaning all your devices, and you're ready to move to the last step in the recovery process, which is to restore your files from OneDrive.Īntivirus can't clean all my devices. Repeat step 1 for all the other devices where you use OneDrive.Īfter completing the steps in the articles, return to the Clean all your devices page on the OneDrive website and choose one of these buttons:Īll my devices are clean. Select the link for the version of Windows that you're using and follow the instructions in the article. Otherwise, your files could get encrypted again when you restore them.
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Before you restore your files, it's important to use anivirus software to clean all your devices. On the Clean all your devices screen, you'll see instructions for cleaning all your devices where you use OneDrive. If you choose My files are ok, you'll exit the ransomware recovery process and you'll go back to using OneDrive as usual. Otherwise, if your files look fine and you're confident they aren't infected with ransomware, select My files are ok. If your files are infected, select My files are infected to move to the next step in the ransomware recovery process. Repeat steps 1 and 2 for as many files as you want to see. If you don't see the file, you'll have the option to download it to your device so can open it.
(This won't download the file to your device.) Select a file to open it in the online viewer. If they have the wrong name or suffix, or don't look right when you open them from the list, they're likely compromised by ransomware.
On the Do these files look right? screen, we'll show you some suspicious files. If Microsoft 365 detected a ransomware attack, you see the Signs of ransonware detected screen when you go to the OneDrive website (you might need to sign in first). Steps to the ransomware detection and recovery process on the OneDrive website
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